Ongoing Support Model
Ongoing Support Model
Approach
Support tailored to your current needs
We help your ecommerce team make decisions, deliver on plans and solve day-to-day challenges.
Approach
Support tailored to your current needs
We help your ecommerce team make decisions, deliver on plans and solve day-to-day challenges.
Approach
Support tailored to your current needs
We help your ecommerce team make decisions, deliver on plans and solve day-to-day challenges.
Growth advisory
We help you make informed decisions about your store’s growth, assess ideas and recommend solutions aligned with your business goals.
Store development
We regularly add new features to your Shopify store and deliver digital marketing initiatives.
Technical support
We diagnose and fix issues, maintain your repository and backups and help keep your store running smoothly.
Growth advisory
We help you make informed decisions about your store’s growth, assess ideas and recommend solutions aligned with your business goals.
Store development
We regularly add new features to your Shopify store and deliver digital marketing initiatives.
Technical support
We diagnose and fix issues, maintain your repository and backups and help keep your store running smoothly.
Growth advisory
We help you make informed decisions about your store’s growth, assess ideas and recommend solutions aligned with your business goals.
Store development
We regularly add new features to your Shopify store and deliver digital marketing initiatives.
Technical support
We diagnose and fix issues, maintain your repository and backups and help keep your store running smoothly.
Engagement
Choose the model that fits your needs
Engagement
Choose the model that fits your needs
Engagement
Choose the model that fits your needs
Pricing
€750 net/month for a 15-hour package, plus €50 net for each additional hour
€250 net/month for a 4-hour package, plus €65 net for each additional hour
€55 net/hour or €65 net/hour, depending on project size
Billing model
Retainer
Retainer
Time & materials
Minimum commitment
15 hours/month
4 hours/month
€520 net
Best when
You want to develop your store regularly and have ongoing access to expert advice
You need ongoing technical support and a fast response to incidents
You are planning a defined implementation with an agreed scope and deadline
How we work
Monthly development cycles
Ongoing technical support
Delivery through our implementation process
Timeframe
Ongoing, billed monthly
Ongoing, billed monthly
From a few weeks to several months
Delivery priority
Priority delivery of tasks and bug fixes
Priority handling of bugs and incidents
Delivery date agreed in the project schedule
Bugs and technical support
Bug and incident resolution within the available hours, plus ongoing technical support
Bug and incident resolution within the available hours, plus ongoing technical support
The warranty covers only issues resulting from work within the agreed scope
Pricing
Growth Package
€750 net/month for a 15-hour package, plus €50 net for each additional hour
Technical Support Package
€250 net/month for a 4-hour package, plus €65 net for each additional hour
[[Projects|/about/projects]]
€55 net/hour or €65 net/hour, depending on project size
Billing model
Growth Package
Retainer
Technical Support Package
Retainer
[[Projects|/about/projects]]
Time & materials
Minimum commitment
Growth Package
15 hours/month
Technical Support Package
4 hours/month
[[Projects|/about/projects]]
€520 net
Best when
Growth Package
You want to develop your store regularly and have ongoing access to expert advice
Technical Support Package
You need ongoing technical support and a fast response to incidents
[[Projects|/about/projects]]
You are planning a defined implementation with an agreed scope and deadline
How we work
Growth Package
Monthly development cycles
Technical Support Package
Ongoing technical support
[[Projects|/about/projects]]
Delivery through our implementation process
Timeframe
Growth Package
Ongoing, billed monthly
Technical Support Package
Ongoing, billed monthly
[[Projects|/about/projects]]
From a few weeks to several months
Delivery priority
Growth Package
Priority delivery of tasks and bug fixes
Technical Support Package
Priority handling of bugs and incidents
[[Projects|/about/projects]]
Delivery date agreed in the project schedule
Bugs and technical support
Growth Package
Bug and incident resolution within the available hours, plus ongoing technical support
Technical Support Package
Bug and incident resolution within the available hours, plus ongoing technical support
[[Projects|/about/projects]]
The warranty covers only issues resulting from work within the agreed scope
Pricing
€750 net/month for a 15-hour package, plus €50 net for each additional hour
€250 net/month for a 4-hour package, plus €65 net for each additional hour
€55 net/hour or €65 net/hour, depending on project size
Billing model
Retainer
Retainer
Time & materials
Minimum commitment
15 hours/month
4 hours/month
€520 net
Best when
You want to develop your store regularly and have ongoing access to expert advice
You need ongoing technical support and a fast response to incidents
You are planning a defined implementation with an agreed scope and deadline
How we work
Monthly development cycles
Ongoing technical support
Delivery through our implementation process
Timeframe
Ongoing, billed monthly
Ongoing, billed monthly
From a few weeks to several months
Delivery priority
Priority delivery of tasks and bug fixes
Priority handling of bugs and incidents
Delivery date agreed in the project schedule
Bugs and technical support
Bug and incident resolution within the available hours, plus ongoing technical support
Bug and incident resolution within the available hours, plus ongoing technical support
The warranty covers only issues resulting from work within the agreed scope
Process
A clear plan for every month
Each monthly cycle is planned around your current needs, changing priorities and the available pool of hours.
Process
A clear plan for every month
Each monthly cycle is planned around your current needs, changing priorities and the available pool of hours.
Process
A clear plan for every month
Each monthly cycle is planned around your current needs, changing priorities and the available pool of hours.
Each cycle starts with a meeting to agree on the direction of work for your store. Together, we then select the specific tasks to complete during that period.
01
We refine the selected tasks, define their scope and estimate the time required. Once you approve the specification, we start work according to the agreed plan.
02
We send completed changes to you for review and deploy them to your store once approved. We remain ready to respond as new needs emerge and priorities change.
03
Each cycle starts with a meeting to agree on the direction of work for your store. Together, we then select the specific tasks to complete during that period.
01
We refine the selected tasks, define their scope and estimate the time required. Once you approve the specification, we start work according to the agreed plan.
02
We send completed changes to you for review and deploy them to your store once approved. We remain ready to respond as new needs emerge and priorities change.
03
Each cycle starts with a meeting to agree on the direction of work for your store. Together, we then select the specific tasks to complete during that period.
01
We refine the selected tasks, define their scope and estimate the time required. Once you approve the specification, we start work according to the agreed plan.
02
We send completed changes to you for review and deploy them to your store once approved. We remain ready to respond as new needs emerge and priorities change.
03
Shopify Plus – Strategy – Design – Technology – Marketing – Klaviyo –
Shopify Plus – Strategy – Design – Technology – Marketing – Klaviyo –
Shopify Plus – Strategy – Design – Technology – Marketing – Klaviyo –
Terms
Flexible scope, clear terms
Terms
Flexible scope, clear terms
Terms
Flexible scope, clear terms
Ongoing advisory
We help assess ideas, set priorities and choose solutions with technology, costs and broader business goals in mind.
Priority delivery
Retainer requests take priority over project work, while critical issues are handled through an expedited process.
Day-to-day communication
Tasks, estimates and hours are tracked in Productive. Slack is used for quick questions and day-to-day decisions
Ongoing advisory
We help assess ideas, set priorities and choose solutions with technology, costs and broader business goals in mind.
Priority delivery
Retainer requests take priority over project work, while critical issues are handled through an expedited process.
Day-to-day communication
Tasks, estimates and hours are tracked in Productive. Slack is used for quick questions and day-to-day decisions
Ongoing advisory
We help assess ideas, set priorities and choose solutions with technology, costs and broader business goals in mind.
Priority delivery
Retainer requests take priority over project work, while critical issues are handled through an expedited process.
Day-to-day communication
Tasks, estimates and hours are tracked in Productive. Slack is used for quick questions and day-to-day decisions
Estimates
What fits into a monthly retainer
A retainer can combine design, technology and consulting. We adjust the allocation each month to match current priorities.
Estimates
What fits into a monthly retainer
A retainer can combine design, technology and consulting. We adjust the allocation each month to match current priorities.
Estimates
What fits into a monthly retainer
A retainer can combine design, technology and consulting. We adjust the allocation each month to match current priorities.
Strategic advice and growth recommendations
3–4 h
Ongoing store support, updates, bug fixes and testing
4–8 h
UX/UI design, store improvements and feature development
8–12 h
Strategic advice and growth recommendations
3–4 h
Ongoing store support, updates, bug fixes and testing
4–8 h
UX/UI design, store improvements and feature development
8–12 h
Strategic advice and growth recommendations
3–4 h
Ongoing store support, updates, bug fixes and testing
4–8 h
UX/UI design, store improvements and feature development
8–12 h
Contact
Let’s talk specifics
Looking for ongoing support for your store? Book a quick call. We’ll find the model that best fits your needs.
Contact
Let’s talk specifics
Looking for ongoing support for your store? Book a quick call. We’ll find the model that best fits your needs.
Contact
Let’s talk specifics
Looking for ongoing support for your store? Book a quick call. We’ll find the model that best fits your needs.
FAQ
Still have questions? We have answers.
FAQ
Still have questions? We have answers.
FAQ
Still have questions? We have answers.
01
When is the technical support package a better fit?
The technical support package works best when quick response to issues matters most, without a need for regular development work. Requests are billed for the time spent.
02
Can the retainer include more than 15 hours?
Yes, the 15-hour package at €750 net per month is the minimum. Larger packages are tailored to the planned workload.
03
Which areas of expertise are available?
Specialists in strategy, technology and design are assigned according to the task. The team can change as the scope and priorities evolve.
04
How are tasks submitted and tracked?
Tasks are submitted in Productive, where their status and progress can be tracked. Slack is used for quick questions and discussions that do not need a separate task.
05
Do unused hours roll over?
Unused hours do not roll over. If needed, up to 10 hours from the following month’s package can be used early on a one-off basis.
06
How are critical issues handled?
Critical issues follow an expedited process, with fixes deployed outside the standard release window when needed. Response and resolution times are defined in the SLA.
When is the technical support package a better fit?
The technical support package works best when quick response to issues matters most, without a need for regular development work. Requests are billed for the time spent.
Can the retainer include more than 15 hours?
Yes, the 15-hour package at €750 net per month is the minimum. Larger packages are tailored to the planned workload.
Which areas of expertise are available?
Specialists in strategy, technology and design are assigned according to the task. The team can change as the scope and priorities evolve.
How are tasks submitted and tracked?
Tasks are submitted in Productive, where their status and progress can be tracked. Slack is used for quick questions and discussions that do not need a separate task.
Do unused hours roll over?
Unused hours do not roll over. If needed, up to 10 hours from the following month’s package can be used early on a one-off basis.
How are critical issues handled?
Critical issues follow an expedited process, with fixes deployed outside the standard release window when needed. Response and resolution times are defined in the SLA.
01
When is the technical support package a better fit?
The technical support package works best when quick response to issues matters most, without a need for regular development work. Requests are billed for the time spent.
02
Can the retainer include more than 15 hours?
Yes, the 15-hour package at €750 net per month is the minimum. Larger packages are tailored to the planned workload.
03
Which areas of expertise are available?
Specialists in strategy, technology and design are assigned according to the task. The team can change as the scope and priorities evolve.
04
How are tasks submitted and tracked?
Tasks are submitted in Productive, where their status and progress can be tracked. Slack is used for quick questions and discussions that do not need a separate task.
05
Do unused hours roll over?
Unused hours do not roll over. If needed, up to 10 hours from the following month’s package can be used early on a one-off basis.
06
How are critical issues handled?
Critical issues follow an expedited process, with fixes deployed outside the standard release window when needed. Response and resolution times are defined in the SLA.